Privacy Policy

1. Introduction

Triovex Technologies Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access our platform, including "Mind Sphire".

This policy is published in compliance with the relevant provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the "SPDI Rules"), and the Digital Personal Data Protection Act, 2023 (as applicable).

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, Email address, Phone number, and professional details provided during registration.
• Sensitive Personal Data or Information (SPDI): We strictly do not collect financial information (bank details, passwords) directly. All payments are processed through RBI-compliant secure payment gateways.
• Usage Data: IP address (logged for security), browser type, device information, and interaction logs with our AI models to improve model performance and safety.
• User Content: Text, files, or data you upload to "Mind Sphire" for processing. You retain ownership of your content.

3. Purpose of Collection

We use your information effectively to:

• Provide, operate, and maintain our AI services.
• Improve our AI models (anonymized data only).
• Process transactions and send related invoices (GST compliance).
• Comply with legal obligations and law enforcement requests under Indian law.
• Detect and prevent fraud, spam, and security incidents.

4. Cookie Policy

We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

• Essential Cookies: Required for authentication and session management.
• Analytics Cookies: Help us understand how you use our site (e.g., Google Analytics).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Disclosure of Information

We may share your information in the following situations:

• Legal Requirements: If required by Indian law (e.g., IT Act Section 69) or in response to valid requests by public authorities (e.g., a court or government agency).
• Service Providers: We employ third-party companies (cloud providers like AWS/GCP mandated to store data within India where required) to facilitate our Service.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.

6. Data Security

We have implemented reasonable security practices and procedures as required by the IT Rules, 2011, commensurate with the information assets being protected. These include encryption (SSL/TLS), access controls, and regular security audits.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we cannot guarantee absolute security.

7. Data Retention

We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, keeping financial records for 8 years as per GST/Income Tax laws), resolve disputes, and enforce our legal agreements and policies.

8. Your Rights

You have the right to request access to the personal data we hold about you, request corrections, or request deletion (subject to data retention laws). To exercise these rights, please contact us.

9. Grievance Redressal Mechanism

Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email:

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:
privacy@triovextech.com